Senior Support Engineer

Role Overview

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the n8n ecosystem
• Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
• Create and maintain documentation, FAQs, and knowledge base articles
• Identify recurring issues and propose improvements to product reliability and user experience
• Contribute to the community by answering questions and sharing best practices
• Document troubleshooting workflows and build internal playbooks
• Help improve support tooling and resolution efficiency

Requirements

• Strong troubleshooting and problem-solving skills
• Experience debugging APIs, integrations, webhooks, and authentication flows
• Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
• Experience working with JavaScript, Node.js, or similar technologies
• Experience with Docker or containerized environments
• Strong written and verbal communication skills
• Passion for helping users and improving product usability
• 5+ years in technical support, customer-facing engineering, or similar roles for IC3 position
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations for IC3 position
• Strong knowledge of Node.js environments and containerized deployments for IC3 position
• Experience collaborating closely with engineering on complex technical issues for IC3 position
• Ability to identify systemic issues and drive improvements in product reliability and support processes for IC3 position
• 3+ years in technical support, solutions engineering, or similar roles for IC2 position
• Experience debugging workflow automation systems and integrations for IC2 position
• Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals for IC2 position
• Ability to investigate complex issues and collaborate with engineering for resolution for IC2 position
• Experience documenting troubleshooting steps and improving support knowledge bases for IC2 position
• Nice to have: Experience with workflow automation tools (Zapier, Make, Airflow), Observability tools such as Grafana, Datadog, or Prometheus, Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

Tech Stack

• Airflow
• AWS
• Azure
• Cloud
• DNS
• Docker
• Google Cloud Platform
• Grafana
• JavaScript
• Linux
• Node.js
• Prometheus
• TCP/IP

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness 🩺 –
• Europe: We provide benefits according to local country norms.*
• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning 💰 –
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan with a 4% employer match.
• Financial security 🛡️ –
• Europe: We provide benefits according to local country norms.*
• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!