About this role

Partner with key stakeholders at our largest accounts to keep pricing and content up to date and to collect new data types as needed
Work closely with Account Management for contact verification and to attain customer buy-in
Upload new pricing & other data from assigned accounts into A Place for Mom’s database manually and via bulk upload tools
Manage customer outreach via email, phone, and SMS in Salesforce and Outlook
Meet weekly outreach and pricing update goals and log details in Salesforce
Track pricing collection in Salesforce via Cases
Utilize tools like Salesforce, Zendesk, and Tableau to maintain efficiency
Perform basic troubleshooting when necessary and follow defined escalation path

Community Customer Support Coordinator

Key skills