Define, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)
Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clients
Lead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.
Scope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.
Build and scale processes, tools, and workflows as teams and the business grows
Train and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating procedures
Manage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experience
Partner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levels
Demonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomes

5-7 years in program management, recruiting operations, workforce analytics, or HR analytics
Strong ATS and recruiting systems experience
Proven experience with HR system implementations, process building, training users on tools and scaling operations
Experience defining and tracking recruiting performance metrics (productivity, SLAs, pipelines and other performance areas)
Strong analytical and dashboarding skills
Experience and confident ability to lead, communicate and manage difficult stakeholders, pushing back, keeping things on track and and driving them towards execution.
Preferred: Startup or high-growth experience
Preferred: Experience supporting global teams (e.g., LATAM, Canada)
Preferred: Familiarity with the medical provider onboarding / credentialing process

Senior Program Manager, Talent Acquisition Operations

Key skills