Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
Work on projects and initiatives that improve our internal processes
Impact the Owner platform design by providing relevant product feedback to our engineering team
Partner and collaborate successfully with cross-functional teams

Ability to effectively manage multiple accounts, all at various stages of the onboarding journey.
Growth mindset: you are a lifelong learner and committed to professional growth and development
Solutions-oriented and can identify issues and take appropriate action/ownership.
You thrive while working in a fast-paced environment where change is common
Strong English fluency: Reading, writing, and verbal communication skills. (C1/C2 preferred)
It’s a plus if you’ve worked in the restaurant industry at least 1 year

Customer Onboarding Specialist

Key skills