Collections Strategy Manager

Role Overview

• Manage the analytics team by developing and refining propensity-to-default and debt recovery models that maximize customer regularization and cash generation through optimization of negotiation policies;
• Lead the collections strategy team, ensuring full integration across collection channels and directing debtor volumes to the channels with the best cost/recovery ratio without reducing recovery rates;
• Oversee the financial products team, designing payment plans and, when appropriate, financing solutions with external partners to maximize customer uptake and minimize impact on cash flow;
• Train and develop teams, fostering a collaborative and productive work environment.

Requirements

• Bachelor’s degree in Business Administration, Economics, or related fields;
• Postgraduate degree in Financial Management;
• Specialized courses in Collections;
• Experience in team management;
• Previous experience managing collections operations;
• Proficiency with credit analysis tools;
• Knowledge of collections legislation;
• Strong negotiation skills.

Benefits

• Health insurance, dental plan, meal voucher, among others;
• Opportunities for growth and career development;
• Collaborative and inclusive work environment.