About this role

First-level support: respond to incoming requests from our partner clubs (questions, issues, support requests).
Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
Client communication: provide clear, timely, and professional follow-up with clubs.
Voice of the customer: collect feedback, identify friction points, and relay recurring needs to internal teams.
Documentation: contribute to improving the knowledge base (FAQs, user guides).
Improvement of internal processes: activity tracking and automation.

Currently enrolled in a business school, engineering school, university, or equivalent.
Excellent written and verbal communication skills in French; English is a plus.
Strong customer service orientation and good listening skills.
Analytical mindset, attention to detail, organized, and able to work independently.
Interest in technology and sports.
Proficiency with office tools (Notion, Slack, Excel / Google Sheets).
Comfortable with CRM, ticketing, or support tools (HubSpot, Front, etc.) or willingness to learn.
Ability to work in a team within a dynamic environment.

Customer Success Manager – Internship

Key skills