Own and manage a portfolio of B2B customers as their primary point of contact
Act as a trusted advisor, guiding customers towards better commercial decisions
Drive onboarding and ensure strong and early product adoption
Proactively engage customers to understand their business goals, challenges, and KPIs
Challenge and guide customers to improve their pricing strategies and commercial performance
Help customers translate product usage into measurable business value
Conduct structured and insight-driven business reviews
Build strong relationships with key stakeholders across accounts
Identify opportunities to strengthen customer performance and long-term success
Ensure high engagement, satisfaction, and long-term partnerships
Identify and drive expansion and upsell opportunities
Collaborate with sales on account strategy and growth
Maintain accurate CRM data and customer health overview

3–5 years of experience in Customer Success, Account Management, or similar client-facing roles
Experience managing a portfolio of B2B customers (preferably within SaaS)
Proven ability to drive customer adoption, retention, and growth
Experience conducting structured business reviews and stakeholder meetings
Ability to manage multiple accounts simultaneously with a disciplined approach
Strong communication skills and ability to challenge and guide customers constructively
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
Analytical mindset with the ability to translate data into business insights
Fluent in English and Italian or Spanish

A fast-growing SaaS company with strong ambitions and international expansion
A highly impactful Customer Success role with real ownership of your portfolio
A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
A talented, supportive, and international team with strong team spirit
A culture built on trust, ownership, and work-life balance
A customer-centric environment focused on long-term value and impact
Clear development path: from onboarding to full portfolio ownership to Senior CSM roles
Competitive compensation package including base salary + commission program
Modern offices in Stockholm (preferred) and Aarhus, with flexibility for hybrid work
Occasional travel to Aarhus

Customer Success Manager

Key skills