Key skills
Customer Success experienceAnalytics mindsetB2B SaaS experienceAIAnalyticsReactSaaSCommunicationCustomer Success
About this role
Bidgely Inc. is a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. The Customer Success Manager - Analytics will own a portfolio of utility customers, driving outcomes and ensuring customer satisfaction through data-driven decision-making and proactive management.
Responsibilities:
- Own a portfolio of utility customers end-to-end from day-to-day execution to long-term retention and expansion
- Run the account like a system, not a checklist
- Drive weekly progress, manage dependencies, and ensure nothing stalls
- Lead customer conversations that actually move things forward
- Turn ambiguity into execution
- Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering
- Stay ahead of risk (not react to it)
- Monitor adoption, performance, and satisfaction signals - and act early
- Build leverage for yourself and the team
- Create use cases, templates, QBRs, enablement materials, and repeatable processes
- Own outcomes, not just activity
- Close loops. Document decisions. Ensure follow-through to completion
- Act as a consultant, not just a coordinator
- Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes
Requirements:
- 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry
- Strong analytics mindset - you use data to guide decisions, not just report it
- Proven ability to manage complex accounts with multiple stakeholders
- Experience working cross-functionally with Product, Engineering, and Delivery
- Exceptional written and verbal communication (clear, structured, executive-ready)
- You don't just track tasks - you drive them to completion
- You naturally think in owners, timelines, and outcomes
- You can balance customer empathy with firm boundaries
- You're comfortable pushing back, reframing, and driving decisions
- You've unblocked stuck situations without escalation