Own and manage a portfolio of strategic B2B and enterprise customers as the primary point of contact
Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
Drive onboarding and ensure successful product adoption across multiple teams and functions
Proactively engage customers to understand business goals, KPIs, and performance drivers
Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
Help customers translate product usage into measurable business outcomes
Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
Build and maintain relationships across multiple teams and decision-makers within enterprise accounts
Identify opportunities to strengthen adoption, retention, and revenue expansion
Ensure renewal readiness and lifecycle ownership of strategic accounts
Collaborate with sales on expansion opportunities and strategic account planning
Maintain accurate CRM data, portfolio insights, and customer health overview

5–8+ years of experience in Customer Success, Account Management, or client-facing roles
Experience managing complex B2B customer relationships and strategic portfolios
Proven track record of driving customer adoption, retention, and revenue expansion
Experience engaging senior stakeholders and executive decision-makers
Ability to manage multiple strategic accounts with a structured, disciplined approach
Strong communication skills and ability to challenge and guide senior stakeholders constructively
Analytical mindset with the ability to translate insights into actionable business recommendations
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
Fluent in Swedish and English

A fast-growing SaaS company with strong ambitions and international expansion
Competitive compensation package including base salary + commission program
Modern offices in Stockholm and Aarhus, with flexibility for hybrid work
Clear development path: from Senior CSM to strategic or specialised Customer Success roles, or Team Lead positions
A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
A customer-centric environment focused on long-term value and measurable outcomes
Occasional travel to Aarhus
Flexible hours
Pension and health insurance
Great facilities
In-house canteen
A talented, supportive, and international team with strong team spirit
A culture built on trust, ownership, and work-life balance

Senior Customer Success Manager

Key skills