Support in establishing brand voice on social media and develop creative and effective social media content and campaigns across different platforms
Work with marketing and design team to execute editorial calendar
Develop social media programs and campaigns from ideation through execution
Perform user onboarding calls and build long-term relationships with users
Engage with customers through customer support tools, via email and video calls, and various social media platforms
Efficiently triage and report product bugs and highlight user feedback for product teams
Represent voice of the customer internally and showcase highlights and benefits of using Pitch a
Help implement tooling and process improvements to prepare Pitch for public launch and enable community support at scale
Work cross-functionally with designers to generate beautiful assets

2+ years of experience managing social media accounts and executing integrated campaigns
Highly knowledgeable about modern social media platforms, including Instagram, Twitter, LinkedIn, and Facebook
Excellent written and verbal communication skills (English required, other European languages a bonus)
Good instinct for design and copy
Experience with software like Intercom, Zendesk, Slack, Notion, Loom, Falcon
Experience building communities and/or running influencer/ambassador programs (bonus)
Experience with live-streaming, and don't mind being on camera on occasion (bonus)
Understanding of best practices in social media advertising, and some experience in managing paid campaigns (bonus)

Social Media, Community Manager

Key skills