Regional Venue Technology Manager – Central Region

Role Overview

• Reporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the Central Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support.
• The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.
• Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business
• Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability
• Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies
• Establish and maintain IT Service Management processes and procedures that can be effectively scaled
• Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
• Understanding of all areas of the Information Technology Architecture and participate in their development
• Responsible for the Project Management and oversight of all venue technology projects.
• Lead project teams to manage delivery schedules and realization of project benefits
• Define and communicate end user architecture strategies, principles, standards, policies and procedures
• Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions
• Act as the business relationship manager between West Region properties and the Legends IT department
• Act as escalation point for venue technology teams and operators across West Region properties
• Manage client relationships and expectations for venue technology solutions across West Region properties
• Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction
• Perform additional related duties, tasks and responsibilities as required

Requirements

• 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
• Technical knowledge of IT systems
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance
• IT Security and incident response
• Ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• Strong contract management skills
• Microsoft Windows Server 2012, 2016
• IT Management tools (e.g. Active Directory)
• Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)
• Managing external vendors delivering managed IT services
• Relevant technical and project management certifications preferred
• Function as a leader throughout the project lifecycle
• Manage scope and estimate delivery schedules on the project
• Provide mentoring and support to venue technology team members
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation
• Must be able to work varying schedules to reflect the business needs of the organization

Tech Stack

• ITSM
• ServiceNow

Benefits

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan