Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
Leads entry-level and career-level staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Credit Risk and Collections Management: Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.
Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
Stakeholder Collaboration and Reporting: Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies.
Prepare and present regular reports on credit and collections performance to senior management.
Leadership and Management: Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently.
Develop and implement strategies, policies, and procedures to optimize departmental performance.
Training and Professional Development: Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
Other Duties as Assigned: Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Associate Director – Credit/Collections

Key skills