Senior Director, Business Transformation

Role Overview

• leads strategic business transformation programs with enterprise impact
• acts as a trusted advisor and strategic partner to Centene leadership
• assists with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio
• manages a team responsible for adhering to the department's Business Transformation Methodology
• provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency
• leverages superior knowledge of healthcare, WellCare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques
• provides guidance, leadership and support to Senior Management in identifying opportunities, providing solutioning, and collaborating to develop strategy
• leads execution of an Enterprise Prioritization Assessment where applicable
• demonstrates thought leadership through out of the box thinking and leveraging deep WellCare knowledge of business processes and systems
• manages a diverse business transformation portfolio affecting organization design, process execution, technology landscape, and business strategy
• leads service offering definition and ensure consistent and superior quality product delivery
• oversees proposed business valuation maximizes impact with an emphasis on hard dollar Return on Investment (ROI) savings or cost avoidance scenarios
• sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget
• sets direction, allocates, and reallocates utilization of resources as required across multiple departments

Requirements

• Bachelor’s degree in related field
• 9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
• Consulting experience preferred
• Experience within Care Management strongly preferred
• Experience with Smartsheet strongly preferred
• Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred

Tech Stack

• PMP

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules