Managing a team of Client Advocate Executives.
Serving as trusted advisors and strategic partners to healthcare organizations.
Driving measurable business outcomes and client success.
Cultivating executive-level relationships and identifying growth opportunities.
Advising clients on business process and customer workflow improvement.
Coordinating with internal departments to raise client concerns.
Leading ROI analysis and performance reviews to inform executive decision-making.
Managing and mentoring team members in performance metrics and accountability frameworks.

Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's Revenue Cycle.
Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training.
Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
Experienced consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent communication skills written and verbal.

Client Advocate Manager

Key skills