Service Line Director

Role Overview

• Serve as the business unit leader for an assigned affordable housing service line
• Own financial results and delivery performance across a portfolio of engagements
• Ensure pricing integrity, scope control, and labor optimization
• Identify and mitigate margin risks
• Hold Project Managers accountable for contract performance, budgets, timelines, and quality
• Standardize workflows and compliance controls
• Build trusted, institutional client relationships
• Lead, coach, and evaluate Project Managers against financial and delivery outcomes
• Drive scalable improvements to productivity and margin performance
• Manage service line documentation, reporting, and compliance records with accuracy and timeliness

Requirements

• Bachelor’s degree required (Master’s preferred) or equivalent executive-level experience
• 10+ years in affordable housing administration (HUD – HCV/PBV, Public Housing, PIH, LIHTC, PBRA, SEMAP)
• 5+ years managing managers or senior leaders
• Experience overseeing large or complex portfolios (1,000+ vouchers or multi-site operations preferred)
• Direct P&L or budget accountability required
• Experience presenting to Executive Directors, Boards, or public stakeholders preferred

Benefits

• Professional development
• Travel 50-80% as projects entail