Program Analyst – Mid

Role Overview

• Support external providers during transitions to the new Electronic Health Record System, ensuring continuity of Direct Messaging workflows and minimal disruption to patient care.
• Act as the primary liaison between internal teams and external provider organizations to ensure seamless communication and coordination.
• Support tracking of software issues on behalf of end users.
• Serve as the main point of contact for all Direct Messaging-related inquiries, issue resolution, and stakeholder engagement.
• Execute outreach and engagement activities targeting community care providers with Direct Messaging capabilities, including inquiry meetings and follow-up sessions.
• Coordinate multi-stakeholder sessions involving external providers, vendors, and technical/operational teams for troubleshooting, testing, and relationship management.
• Document and track performance issues and patient matching issues.
• Assist with the execution of project work instructions, policies, and procedures for client project deliverables.
• Create, develop, and edit MS PowerPoint slide decks with professional-looking graphics (using advanced layout techniques and adhering to the style guide) that present ideas clearly for all stakeholders.
• Facilitate and schedule Community Care partner and stakeholder meetings seamlessly.
• Prepare agendas, ensuring correct attendees are present, and action items are tracked.
• Establish and maintain a steady rapport with ongoing vendor and partner entities.
• Complete updates within MS Access databases on a consistent basis.
• Virtual meeting facilitation using MS Teams, including scheduling and coordination, agenda development, attendance, and action item tracking.
• Perform User Acceptance Testing (UAT) work.
• Assist with the development and compilation of project team deliverables (bi-weekly, quarterly, etc.).
• Check deliverables for (508) Accessibility compliance.
• May coordinate and manage travel approvals and expense submissions by collaborating with the JPSys Project Manager, JPSys Contracts, and JPSys Finance departments.

Requirements

• At least 1 year of experience in the healthcare industry is preferred.
• 2 to 5 years of administrative experience is required for this role.
• Knowledge of data interoperability to be able to gather the appropriate data for healthcare IT solutions that will be used to plan, analyze, and evaluate the effectiveness of operating programs is helpful.
• Takes initiative, is a fast learner, detail-oriented, open-minded, willing, and able to communicate easily with a variety of staff.
• Advanced proficiency in Office 365, including Word, Excel, PowerPoint, Access Database, and SharePoint.
• Experience with the MS Teams collaboration environment with virtual project experience.
• Highly organized, methodical, detail-oriented and results-driven person is required to achieve positive outcomes.
• Highly developed listening skills coupled with the consistent utilization of a consultative approach.
• Ability to work and communicate well in a virtual setting with diligence and minimal supervision.
• Communicating to achieve and maintain alignment between stakeholders.
• Ability to simplify and clarify complex healthcare or technical concepts.
• Excellent analytical and critical thinking skills lead to effective problem resolution.
• Strong written communication skills, problem-solving skills, analytical, and strategic thinking skills.
• Active listening and empathetic communication.
• Utilize knowledge of principles and best practices of office management for project administration and support.
• Using various communication mediums such as Teams Chat and email effectively.

Benefits

• Not specified