Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
Review assigned forms and documents for required information; flag missing or incomplete items.
Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
Upload, categorize, and/or save digital files according to Company procedures.
Prepare and send routine communications, using approved templates when applicable.
Communicate professionally and in compliance with Company privacy standards and applicable regulations.
Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

Strong organizational and problem-solving skills with attention to detail
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong written and verbal communication skills
Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.
Ability to handle sensitive information with discretion and professionalism
Ability to learn quickly and adapt to the constantly shifting healthcare landscape

Meaningful, purpose driven work on a life-changing product
Collaborative, supportive, smart and fun team
Competitive compensation and benefits: Medical, dental, vision, disability, stock options, bonus potential, paid parental leave
Generous paid time off: Vacation, sick and volunteer time off
Flexible hybrid work environment: Work where and when you are most productive
Downtown Portland, Maine office: Inviting office in the heart of the Old Port

Operations Associate

Key skills