Define and execute the operational strategy for APAC, aligning with global objectives and regional growth plans.
Drive scalability and efficiency across all operational processes.
Ensure timely and high-quality installations and implementations of SaaS products to support revenue achievement.
Collaborate with cross-functional teams to remove bottlenecks and improve delivery timelines.
Develop and implement strategies to drive product adoption and customer engagement.
Monitor usage metrics and proactively address adoption challenges.
Oversee and manage the customer support function to ensure timely, effective, and high-quality resolution of customer inquiries and issues.
Identify and implement process improvements to enhance operational efficiency and profitability.
Build, mentor, and lead high-performing operational teams.

Proven experience in operational leadership within a SaaS or technology business.
Strong understanding of SaaS delivery models, onboarding, and customer success principles.
Demonstrated ability to manage complex projects and drive efficiency improvements.
Excellent leadership, communication, and stakeholder management skills at a senior level.
Strategic thinker with strong execution capability.
Customer-centric mindset with a passion for delivering exceptional experiences.
Analytical and data-driven approach to decision-making.
Collaborative and adaptable in a fast-paced environment.

Head of Operations

Key skills