IT Support Specialist

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

Key Responsibilities

• Support implementation, rollout, and troubleshooting of AI-driven workplace tools and automation initiatives across the organization.
• Identify opportunities to automate repetitive IT processes (provisioning, access management, reporting, ticket routing).
• Provide advanced remote and onsite IT support to employees globally, with physical ownership of the Dubai office.
• Act as Tier 2/3 escalation point for complex technical issues across macOS, Windows, identity, SaaS, and endpoint security environments.
• Ensure continuous operational support in a multi-region, hybrid, cloud-based organization.
• Lead onboarding and offboarding processes, including automated provisioning, hardware deployment, access control, and license management.
• Administer and maintain SaaS platforms
• Deploy, configure, and manage end-user devices via MDM platforms (Jamf, Intune), enforcing compliance and security baselines.
• Manage hardware inventory, lifecycle management, and local IT infrastructure in Dubai (networking equipment, meeting rooms, peripherals).
• Monitor and resolve incidents via Jira Service Management while maintaining SLA standards.

Requirements

• 4+ years of experience in IT Help Desk / IT Support within a global, multi-site, cloud-first organization.
• Experience implementing or supporting IT automations (workflow automation, scripting, provisioning flows, API integrations).
• Proven experience in a senior or escalation-level (Tier 2/3) support role.
• Hands-on experience with MDM tools (Jamf, Intune, or equivalent)
• Familiarity with AI-enabled workplace tools and supporting end users in AI-driven environments.
• Scripting skills (PowerShell, Bash, Python) – strong advantage.
• Strong troubleshooting skills across macOS, Windows, networking, and device compliance.
• Strong ownership mindset, independence, and excellent communication skills in English.