E-commerce Customer Support Specialist

Role Overview

• Handle customer inquiries related to products, orders, payments, returns, and exchanges
• Provide clear, accurate, and empathetic support via email and chat
• Maintain detailed ticket documentation and customer records
• Collaborate with Operations and Fulfillment teams to resolve issues
• Follow established support processes and quality standards
• Identify opportunities to improve customer experience and support workflows

Requirements

• Experience providing customer support for e-commerce or online retail businesses
• Strong written communication and problem-solving skills
• Prior experience working remotely is mandatory
• Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana
• Ability to manage multiple tickets and priorities effectively
• Customer-first mindset with attention to detail

Benefits

• Competitive pay
• Flexible work arrangements
• Professional development opportunities