Provide Level 2 application and system support for inhouse logistics and manufacturing systems
Monitor, analyze, and resolve incidents in QS and PROD environments
Support systems used on assembly lines to ensure timely and accurate material delivery
Analyze system behavior based on configuration, thresholds, and production signals
Troubleshoot client-server applications running on Linux and Windows environments
Work closely with internal IT teams, production, and logistics stakeholders
Support deployments, configuration changes, and system stability initiatives
Set team direction, priorities, and workload distribution based on business needs and incident trends
Guide and support team members, providing coaching, feedback, and ensuring knowledge sharing within the team
Drive continuous improvement in processes, tools, and ways of working
Participate in on-call rotation from 17:00, year-round.

Experience in IT Support Level 2 (application or system support)
Troubleshooting skills in Linux-based server environments
Experience working with databases (Oracle 19c is used on this project)
Understanding of client-server concepts
Fluent German and English (spoken and written)
Experience with Apache Web Server
Proven experience in team coordination, project management, or a comparable role involving leadership responsibilities.

IT Support Specialist Lead – 2nd Line

Key skills