Provide a exceptional experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Sales and other user facing teams as part of a larger effort to support developers
Lead customer facing meetings independently and with product
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions

5+ years experience in enterprise level client-facing work
Strong product sense and energized by the challenge of solving difficult user related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Strong organizational skills and self-starting mindset

Account Manager

Key skills