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Technical Parts Support Specialist at Sandvik | JobVerse
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Technical Parts Support Specialist
Sandvik
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Technical Parts Support Specialist
Australia
Full Time
2 hours ago
Visa Sponsorship
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Key skills
CRM
Communication
Sales
About this role
Role Overview
Provide rapid-response technical parts interpretation using digital systems and machine schematics.
Identify, validate, and confirm correct parts requirements to support internal teams.
Gather and prioritise critical information to effectively triage incoming requests.
Collaborate with Product Support Representatives to identify alternative parts or interim solutions.
Communicate updates, impacts, and changes regarding parts availability clearly and promptly.
Assist Sales Areas with escalations by providing reliable technical guidance.
Respond to internal and external sales enquiries via phone, email, and CRM systems.
Maintain accurate records of enquiries, part numbers, and solution outcomes.
Contribute to continuous improvement initiatives across workflows and systems.
Requirements
Minimum two years’ experience working with technical systems, supported by a trade qualification or equivalent hands‑on experience.
Familiarity with parts cataloguing, interpretation systems, or mechanical schematics.
High level of computer proficiency, including confidence navigating multiple systems.
Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint).
Strong customer service mindset with the ability to communicate clearly and professionally.
Excellent verbal and written communication skills, particularly when conveying technical details.
Ability to work collaboratively as part of a diverse and supportive team.
Benefits
Attractive remuneration , including industry-aligned superannuation.
Comprehensive Employee Benefits Program , including salary sacrifice options and Length of Service Recognition.
Employee Referral Program , earning up to $5,000 per successful referral.
Company-wide bonus scheme recognising your contribution and dedication.
Company-funded paid parental leave , including continued superannuation payments.
Extensive training and development opportunities , including internal programs and support for external study.
Sandvik Wellness Program , supporting physical and mental wellbeing.
Career development pathways , with access to global networks and learning resources.
Apply Now
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