Technical Parts Support Specialist

Role Overview

• Provide rapid-response technical parts interpretation using digital systems and machine schematics.
• Identify, validate, and confirm correct parts requirements to support internal teams.
• Gather and prioritise critical information to effectively triage incoming requests.
• Collaborate with Product Support Representatives to identify alternative parts or interim solutions.
• Communicate updates, impacts, and changes regarding parts availability clearly and promptly.
• Assist Sales Areas with escalations by providing reliable technical guidance.
• Respond to internal and external sales enquiries via phone, email, and CRM systems.
• Maintain accurate records of enquiries, part numbers, and solution outcomes.
• Contribute to continuous improvement initiatives across workflows and systems.

Requirements

• Minimum two years’ experience working with technical systems, supported by a trade qualification or equivalent hands‑on experience.
• Familiarity with parts cataloguing, interpretation systems, or mechanical schematics.
• High level of computer proficiency, including confidence navigating multiple systems.
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong customer service mindset with the ability to communicate clearly and professionally.
• Excellent verbal and written communication skills, particularly when conveying technical details.
• Ability to work collaboratively as part of a diverse and supportive team.

Benefits

• Attractive remuneration , including industry-aligned superannuation.
• Comprehensive Employee Benefits Program , including salary sacrifice options and Length of Service Recognition.
• Employee Referral Program , earning up to $5,000 per successful referral.
• Company-wide bonus scheme recognising your contribution and dedication.
• Company-funded paid parental leave , including continued superannuation payments.
• Extensive training and development opportunities , including internal programs and support for external study.
• Sandvik Wellness Program , supporting physical and mental wellbeing.
• Career development pathways , with access to global networks and learning resources.