Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
A track record of executive-level advising, especially with CHROs or enterprise business leaders.
Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
Experience leading complex, cross-functional deployments or change initiatives at scale.
Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
A mindset rooted in outcomes, ownership, and long-term impact.
Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction)
Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations

Principal Client Partner

Key skills