About this role
Role Overview
- Log and manage tickets, handling 1st and 2nd level requests;
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
- Perform directory mapping (e.g., network drives), configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, and configure IP settings;
- Monitor, respond to and update tickets in the ticketing system to prevent queues that could compromise the project's SLA, and minimize ticket backlog as much as possible;
- Create and update the knowledge base, procedures, support scripts and troubleshooting guides in the KCS portal.
Requirements
- High school diploma or equivalent
- Knowledge of troubleshooting networks, PC hardware and software, service desk tools, operating systems and Microsoft Office
- Preferred: Currently pursuing a degree in IT/Technology
Benefits
- Meal and/or grocery allowance for your grocery purchases and meals 🍴
- Medical and dental assistance so you and your family stay healthy 💙
- Pharmacy partnerships for discounts on medications 💊
- Childcare assistance in accordance with current policy 🍼
- Gym membership partnership to encourage exercise 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning paths with diverse content in technology, soft skills, market trends and more 👨💻
- Employee referral program with potential rewards and bonuses 🎁
- Group life insurance ⛑