Supervise and lead clinical team members delivering services to a portfolio of customers
Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
Ensure that timely and effective Critical Incident Response is delivered as needed
Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

3+ years of leadership and management experience, including supervision of teams of 15+
10+ years of experience in behavioral health, including experience in EAP and management consultation
Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)
Track record of building and growing high performing teams and mentoring frontline team members
High sense of urgency and results focus combined with a service orientation
Naturally relentless in breaking barriers to get things done with speed and quality
Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture
Training and experience in evidence-based modalities of care, including longitudinal care management
Excitement about working in a rapidly changing organization
Experience with telephony and documentation tools and systems

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Clinical Manager, Clinical Operations

Key skills