Manage, develop, and hire (as-needed) a team of KYB Operations Analysts, fostering high performance and operational rigor.
Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations.
Oversee the end-to-end KYB review process for all MoonPay products — ensuring quality, consistency, and compliance with policies.
Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed.
Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes.
Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience.
Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions.
Act as the day-to-day domain authority on KYB for the team and adjacent functions — the go-to person for process questions, case escalations, and operational guidance.

5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services.
Demonstrated experience managing or leading an operational team, with a track record of driving team performance.
Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment.
Strong process design skills — able to translate complex compliance requirements into clear, scalable operational workflows.
Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.
Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike.
Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.

💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🚀 Moonshot award. We honor exceptional impact
10 employees twice a year, each earning a $250,000 equity grant.
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded

Manager, KYB Operations

Key skills