Manage the documentation, resolution and completion of identified deployment issues and tasks to include maintaining accuracy for Internal Controls initiative
Responsible for overseeing all Service Now requests for Revenue Management Department, excluding Clinical Research, overseeing all Charge Router-Review logic updates and Charge Router –Review Work Queues and collaborate with management and end users to request, test, and implement changes to the Charge Router for compliant billing
Responsible for Revenue Management support of Account, Follow-Up and Claim Edit Work Queues and Billing related components in Master Files for DEP updates (e.g., charging method, POS, linked technical charges) and updates to missing Bill Area process
Oversee Preference List updates for both Ambulatory and Inpatient specifically Charge Router, Error Pool and PB Work Queues and Monitoring of specific PB Charge Review Work Queues for system updates
Review release notes related to current and new functionality. Report, document and escalate issues and Epic upgrade/new version testing, validation and implementation
Formally participate and initiate meetings for review of billing issues and / or system logic updates identifying scope changes and raise issues or risks when discovered
Liaison for Revenue Management to Maestro Care Team to provide hands-on support to the Maestro Care PB and HB Teams

Bachelor's degree or 4 years' experience equivalent to a degree
4 years pertinent experience
This person will be required to obtain Epic Resolute Professional Billing Office Administration for SBO and SBO Admin or Resolute Hospital Billing Office Administration for SBO and SBO Admin certification through a formal Epic training program.
Understand the principles of application systems development and use them to analyze, test, implement, maintain and document IT projects.
Identify the features, advantages and disadvantages of various software applications.
Excellent problem solving, analytical, and technical troubleshooting skills.
Prioritization skills and ability to manage multiple projects concurrently.
Strong research and documentation skills.
Some relational database and operating systems experience with SQL.
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Ability to work independently.

IT Analyst, Charging Systems

Key skills