Analyze large sets of data to build out strategies for different account types to manage a 500+ book of business
Drive the renewal motion for all accounts in the BOB for scaled customers.
Grow adoption of all Clever products in your portfolio of accounts
Collaborate with district partnership teams to generate sales referrals, facilitating cross-selling and upselling of paid products to school districts.
Identify, surface, and mitigate risks to a customer’s renewal and success plan
Build and strengthen school district executive stakeholder relationships
Work with district curriculum and technology teams to get buy-in across all levels of a customer’s organization and chart an ambitious plan for success
Capture feedback from customers and advocate within Clever on behalf of customers
Partner with sales in retaining and growing strategic customers
Initiate cross-functional collaboration on resolution paths for issues

2-4 years of customer success, account management, management consulting, IDM and MFA technical support, or comparable experience with a track record of executing towards ambitious goals
Experience managing K-12 school district accounts
Relationship-oriented, excited to build high-touch relationships while also working at scale to engage with all districts across your territory
Strong communication skills
Comfortable explaining complex products to both technical and non-technical audiences
Ability to communicate easily with CIO’s/CTO’s
Comfortable mediating conflict and handling objections
Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and help define technical solutions to help them achieve their goals
Technical Prowess: you pick up new technology quickly and love learning how things work
Collaborator, adept at partnering with other teams to deliver high-impact results
Ability to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performance
Problem solving skills
Capable of managing difficult and complex situations and implementing solutions to solve problems
Ability to balance the needs of the customer and the business
Strong organizational and operational skills to effectively manage 500+ accounts
Ability to analyze data to prioritize accounts for specific actions to drive business goals

A competitive salary
Flexible Paid Time Off
Paid Parental Leave
Top-notch healthcare, vision, and dental coverage for you and your family
Best-in-class mental healthcare service that supports employees' mental and emotional wellness
A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
Annual company and team events to connect with fun, bright coworkers

Strategic Customer Success Manager

Key skills