Key skills
AIShopifyLeadershipCustomer Success
About this role
Role Overview
- Own Customer Success, Ops, and Back Office.
- Report to CEO.
- Lead leaders and vendors.
- Fix messy processes.
- Build systems that scale.
- Standardize processes across teams and vendors.
- Drive automation (AI tools, fewer manual tasks).
- Improve CSAT, retention, call performance.
- Own vendor performance (fulfillment, printing, tech).
- Build KPI scorecards and operating cadence.
- Integrate acquisitions into one operating system.
Requirements
- 5–7+ years ops leadership (team + P&L exposure)
- Experience scaling processes across teams
- Strong financial acumen (revenue, margin, cash flow)
- Led cross-functional projects to completion
- Experience with vendors or fulfillment operations
- Comfortable in fast-moving, ambiguous environments
- Tech-enabled services or EdTech experience (nice to have)
- M&A integration experience (nice to have)
- Shopify or order workflow systems exposure (nice to have)
Benefits
- Health insurance
- Paid time off
- Bonus tied to company + individual performance