Senior Strategy Manager – TELUS Retail

Role Overview

• Spearhead initiatives that drive measurable outcomes for the TRL team
• Be the architect of our performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed
• Accountability for multiple areas of the TRL team member lifecycle including talent and performance development
• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery
• Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement
• Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact
• Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent
• Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Requirements

• Superior collaborator: You partner effectively in a cross-functional environment and thrive as a connector between frontline teams and corporate initiatives
• Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges, and champion their interests on cross-functional teams
• Exceptional communicator: You can articulate vision and ideas clearly at both team member and executive levels; you "sell" ideas with authenticity and influence
• Comfortable with AI and emerging tools: You embrace new technologies and are eager to leverage AI and data analytics to drive insights and improve program effectiveness
• Flexible and influential: You know when to guide and support versus direct and drive; you influence effectively without direct authority and adapt your approach based on context
• Self-directed and resilient: You thrive in fast-paced, ambiguous environments; you take ownership and drive results even when the path forward isn't clear
• Strategic integrator: You see the big picture, understand how your work interconnects with other teams' priorities, and proactively align initiatives for maximum impact
• Future-focused: You anticipate trends, think strategically about what's next, and are energized by the opportunity to shape the future of performance and talent development
• Great to Haves: Experience in sales performance management and/or sales program development
• Post secondary education in Business, Human Resources or Organizational Psychology (or equivalent experience)
• Bi-lingual (French & English)

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills