Ensure our field operations team is staffed, scheduled, and deployed with precision to meet patient demand and operational goals.
Own and architect the models and insights that help our COO and field operations leaders make smart, fast calls on staffing decisions and our broader operational strategy across every market we serve.
Work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we’re delivering care efficiently and cost-effectively across our business.
Serve as a thought partner & analytical right hand to the COO, transforming raw operational challenges into structured frameworks and recommendations
Build and maintain forecasting, staffing and resource allocation models that drive operational and strategic decisions across the business
Translate complex data into clear, persuasive narratives for executive and cross-functional audiences
Identify performance gaps, inefficiencies, and growth opportunities across the organization and propose the changes needed to fix/realize them
Own high-visibility projects and analyses from scoping through execution and measurement.
Partner closely with field operations leaders to align staffing and scheduling to service goals, productivity targets, and budget
Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs

2–4 years of experience in management consulting, investment banking, business operations/analytics/intelligence, or a similar analytical role.
Healthcare, logistics, or field-based services experience is a plus
Advanced Excel or Google Sheets skills: complex modeling, scenario analysis, dynamic dashboards
SQL, Power BI, Tableau, or similar data visualization tools is a strong plus
You can build a model and explain what it means to a Regional Manager who doesn't live in spreadsheets
Structured problem solver — you know how to frame a problem before you start solving it and can take a messy, qualitative problem and turn it into a quantitative hypothesis
Comfortable with ambiguity, multiple priorities, and cross-functional collaboration
Excellent communicator with executive presence — you can distill complex findings into concise and actionable recommendations. You are comfortable “in the room” with senior leadership, able to defend your logic and influence decision-making at the highest levels .
Curious, resourceful, and motivated to optimize and improve outcomes continuously
Bachelor's degree in business, economics, operations, data analytics, or a related quantitative field

Senior Associate, Business Operations & Analytics

Key skills