Monitor and analyze logistics performance across 3PL partners, carriers, and distribution networks
Track delivery performance, transit times, exception rates, and SLA compliance
Investigate and resolve operational issues such as delivery delays, lost shipments, carrier exceptions, and freight claims
Manage freight documentation including Bills of Lading (BOL), Proof of Delivery (POD), and shipment records
Coordinate with carriers, freight brokers, and warehouse partners to resolve shipment issues and improve operational efficiency
Support compliance monitoring for Amazon fulfillment metrics such as OTDR and delivery performance
Maintain and update reporting dashboards and operational data used by leadership for decision-making
Analyze freight costs, duties, and landed cost drivers to support cost visibility and operational planning
Monitor compliance risks and ensure adherence to logistics processes across the 3PL network
Identify operational inefficiencies and support continuous improvement initiatives

3–5+ years of experience in logistics, freight operations, or supply chain operations
Hands-on experience managing parcel, TL, and LTL shipments
Experience working with 3PL inventory management and warehouse operations
Experience managing freight claims, delivery exceptions, and carrier escalations
Proficiency creating and managing freight documentation (BOLs, PODs, shipment records)
Advanced Excel skills, including pivot tables, reporting dashboards, and data analysis
Experience monitoring logistics KPIs such as transit times, exception rates, and SLA performance
Experience working with NetSuite, WMS platforms, or logistics management systems
Experience supporting Amazon fulfillment compliance metrics (e.g., OTDR)
Ability to analyze freight costs, duties, and landed costs

3PL Logistics Operations Analyst

Key skills