Vendor Management Specialist

Role Overview

• Support day to day communication with vendor partners, including responding to inquiries, coordinating updates, and facilitating operational alignment.
• Provide support for vendor performance monitoring, surfacing trends or discrepancies to the appropriate internal leaders.
• Maintain and manage vendor action logs, ensuring accurate updates, progress tracking, and follow through on owner assignments.
• Track open items, deadlines, and cross functional dependencies to ensure timely resolution.
• Maintain and update vendor query doc, including responding to inquiries, validating content, and supporting trend identification.
• Own vendor query doc reporting, surfacing themes, operational blockers, and required escalations to appropriate stakeholders.
• Coordinate the onboarding and offboarding process for vendor agents, including credentialing, systems access, and alignment with internal teams.
• Assist vendor partners with technical issue routing.
• Identify and escalate recurring issues, knowledge gaps, or operational risks to internal leaders.

Requirements

• Bachelor's degree preferred
• Greater than 2 years of relevant experience in operations, customer experience, vendor support, or cross-functional coordination.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven experience communicating effectively with multiple teams and stakeholders.
• Proficiency with Microsoft Excel, Word, PowerPoint, Confluence and other internal systems for reporting and documentation.
• Ability to move from analysis to recommendations.
• Up to 10% travel may be required.

Benefits

• Click here to learn about the benefits and perks we offer at YETI.
• Equal Opportunity Employer
• Commitment to creating a diverse, equitable, and inclusive culture.
• Accommodations for people with disabilities upon request.