The HartfordRemote
Customer Service Relationship Specialist
Texas, United States of America
Full Time
2 weeks ago
$52,000 - $68,000 USD
Visa Sponsor
Key skills
GoCommunicationCritical ThinkingProblem Solving
About this role
Role Overview
- Provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns.
- Handle a variety of inbound telephone calls regarding customers' policies.
- Take ownership to ensure that we go above and beyond to service each caller's needs.
- Utilize every touch point as an opportunity to build value and The Hartford brand.
- Assist customers over the phone and learn insurance products and processes in a training environment.
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance.
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K