Senior Manager – Trade & Distribution

Role Overview

• Communicate proactively with internal and external collaborators to resolve distribution customer concerns and issues while maintaining high standards of order fulfillment.
• Serve as the primary point of contact for vendors and partners; maintain collaboration and ensure adherence to contractual obligations and SLAs.
• Be responsible for day‑to‑day distribution operations to ensure timely delivery, adherence to schedules, and operational efficiency.
• Conduct regular vendor performance reviews and prepare quarterly reports for internal leadership and external collaborator presentations.
• Provide oversight of 3PL activities with regulatory and contractual requirements, including GDP standards.
• Handle and supervise distribution budgets, balancing cost efficiency with quality service delivery; track variances and drive corrective actions.
• Track and report distribution metrics such as delivery timelines, inventory levels, and vendor performance; surface insights to guide decisions.
• Rectify data anomalies using internal dashboards and systems; ensure accurate reporting, detailed data integration, and data integrity.
• Support contract development, amendments, and compliance in collaboration with Legal and cross‑functional teams.
• Resolve claims efficiently; establish standard operating procedures and conduct proactive reviews to optimize workflows and reduce recurrence.
• Develop and maintain policies and procedures that strengthen distribution strategies and vendor relationships.
• Ensure compliance with trade regulations, GDP standards, and other relevant distribution requirements across the broader EU operations.
• Collaborate with cross‑functional teams (e.g., Quality, Finance, Customer Service, Supply Chain, Commercial) to implement process improvements aligned to organizational goals.
• Produce reports and briefing materials for senior management on distribution performance, vendor adherence, and risk/mitigation status.
• Identify and mitigate risks and dependencies early; recommend pragmatic solutions and secure cross‑functional alignment on course corrections.

Requirements

• Bachelor’s degree in supply chain or a related field
• 6+ years of experience in distribution/trade operations, logistics, or vendor management, with a European focus
• Hands‑on experience leading distribution operations across Europe, especially ES/FR and Switzerland, with exposure to rare disease or specialty distribution
• Vendor and 3PL management expertise, including contract oversight, SLA governance and performance reviews
• Strong understanding of GDP, trade regulations, and compliance expectations for pharmaceutical/healthcare distribution in the EU and Switzerland
• Data fluency and analytical skills, including dashboarding and KPI reporting
• Budget management experience with a focus on cost optimization and service quality.
• Excellent communication and collaboration skills, adept at handling partner concerns and driving outcomes in a matrixed environment.
• Process improvement demeanor with experience in standardizing procedures and implementing efficiencies
• High attention to detail, organization, and follow‑through; ability to balance multiple priorities and deadlines.
• Willingness to travel to vendor sites, 3PLs, and regional partners as needed.

Benefits

• health and wellness programs (including medical, dental, vision, life, and disability insurance)
• fitness centers
• 401(k) company match
• family support benefits
• equity awards
• annual bonuses
• paid time off
• paid leaves (e.g., military and parental leave)