Answering and logging incoming calls and emails from services, escalating requests to the appropriate person or 3rd party supplier when required
Proactively monitoring your personal resolution and response KPIs to ensure you are operating within expected standards
Engaging in project work as needed and becoming a subject matter expert on the core PAS/EMR and stock management systems
Building our systems knowledge level by contributing to our knowledge base through process mapping and how to guides
Training new staff in the use of core systems, providing systems training for services and support office staff when necessary
Setting up and configurating the PAS/EMR application for new locations/appointment types/ letters etc. as and when required

Proven customer service skills and a passion for customer care
An eye for detail and accuracy
Experience working with a variety of systems
Excellent verbal and written communication skills
Strong planning and organising skills
Excellent administration and data management skills
Problem solving skills
Excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff and clients

Up to 12% company bonus based on company performance and personal objectives
25 days annual leave plus bank holidays and 1 day birthday leave
Profit share scheme
Company pension scheme
Access to a range of benefits including free eye tests, discounted or free glasses, private medical insurance, private dental care, health care scheme, death in service, an opportunity to sign up to a tax-free cycle to work and a retail discount platform
A free 24/7 well-being/counselling service
An environment where your learning and development is supported

Operations Support Advisor

Key skills