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Adoption & Support Specialist at Learningbank | JobVerse
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Adoption & Support Specialist
Learningbank
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Adoption & Support Specialist
Denmark
Full Time
3 hours ago
No Sponsorship
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Key skills
AI
Communication
About this role
Role Overview
Handle customer support across chat, email, phone, and meetings.
Solve challenges quickly and ensure clear communication with customers.
Guide customers on how to use the platform effectively.
Act as a product solution advisor across the customer journey.
Report technical cases to Product and Development.
Maintain and improve our Help Center and AI chatbot.
Requirements
You take ownership of customer cases and follow them through.
You are a strong communicator and listen to understand not to answer.
You are tech-savvy and quick to learn new systems.
You are curious about AI and how it can improve support.
You collaborate easily across teams.
You are fluent in Danish and English (additional Nordic language is a plus).
You have experience with customer support and/or tools like Intercom or Zendesk.
A relevant education within Communication, Business, IT, or similar is great
but even more important is your ability to learn quickly and feel comfortable working with digital tools.
Benefits
Lunch Program: Healthy and delicious meals from Meyers (vegan/vegetarian options available), plus free coffee, tea, fruits, and snacks.
Social events: Friday bars, hang-outs, Summer and Christmas parties.
Work Environment: Exceptional coffee, great colleagues, and a focus on high well-being.
Apply Now
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