Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
Plans and leads business analyses and provides recommendations to sales teams and business units
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
Consults and advises on operational matters of high complexity to internal clients up to the Director level
Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase

First-level university degree or equivalent experience; advanced university degree preferred
Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
Project management experience preferred
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and German is mandatory
Excellent Leadership, negotiation and influence skills
In-depth understanding of core HP businesses and the revenue cycle
Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Strong project management, problem solving, and analytical skills
Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level
Solid financial and business acumen
Proven ability to identify and implement customer-specific process improvements.

Partner Account Operations Manager, German

Key skills