About this role

Responsible for planning, developing, organizing, and managing the Patient Access department
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service
Assigning accurate MRNs, completing medical necessity/compliance checks
Collecting insurance information and processing physician orders
Managing Financial Service Representatives, ensuring proper accounting processes
Developing departmental staffing needs and preparing monthly reports
Establishing departmental goals to optimize performance and increase customer satisfaction
Works closely with ancillary departments to achieve revenue cycle goals

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities
Ability to understand and master numerous computer applications
Demonstrated advanced usage of AI and the management of teams using AI

Manager, Patient Access

Key skills