Training Coordinator II

Role Overview

• Provides team support as initial contact for information, guidance and clarification on training course registration.
• Develops and maintains the master training schedules.
• Partners with both the Electronic Health Record (EHR) Training Manager and Lead to establish performance standards and objectives.
• Participates in the ongoing effort to continuously improve EHR Training Department operations and service delivery.
• Assists the EHR Manager and Lead with project management for small projects by maintaining project plans; ensuring adherence to timelines, and monitoring progress through data and analytics.
• Collaborates with the EHR Training Manager and Lead to determine resource needs and develop a course schedule.
• Coordinates coverage for the Training Coordinators across project and team tasks.
• Monitors equipment usage and assists with coordinating ongoing training equipment maintenance.
• Serves as the initial contact for internal and external customers seeking information, guidance, and clarification on EHR Training course registration.
• Triages incoming phone calls, emails and eHelp tickets efficiently, delegates them appropriately, escalates issues when necessary, and follows up in a professional and timely manner.
• Builds and designs evaluations/surveys.
• Monitors training data and analytics, producing reports for leadership.
• Maintains and updates Learning Management System (LMS).
• Serves as a subject matter expert for the LMS in the areas of training content, registration and scheduling needs.
• Uses the ServiceNow system to support customer needs and issues as it may relate to training registration and scheduling.

Requirements

• High School diploma/GED or 10 years of work experience
• Three years' experience
• Workday Learning (LMS) administration experience
• Strong data reporting and analytical skills
• Excellent problem-solving abilities

Tech Stack

• ServiceNow

Benefits

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.