Turn complex business challenges into clear, actionable improvement projects that deliver real, measurable benefits.
Lead and support strategic change initiatives, working across services, teams, and functions to drive smarter ways of working.
Analyse, map, and redesign business processes, identifying opportunities to boost efficiency, effectiveness, and service quality.
Champion user-centred service redesign, fostering a culture of continuous improvement across the organisation.
Work collaboratively with senior leaders, frontline teams, and stakeholders, influencing decisions and enabling sustainable change.

A degree-level qualification in a relevant field and professional accreditation in Business Analysis or a related discipline.
Solid experience in business or service analysis, including process mapping and process redesign.
Strong understanding of business improvement tools, techniques, and change management approaches.
Excellent analytical skills, with a creative and inquisitive approach to problem‑solving.
The ability to translate complex information clearly and confidently for a range of audiences.

A competitive salary and Local Government Pension Scheme with generous employer contributions.
A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
Access to fantastic development and career opportunities.

Business Analyst – Transformation & Improvement

Key skills