Investigate service related issues to identify root cause of issues; identify and communicate business needs assessments as necessary.
Develop forecasting tools using current technology/systems (Tableau/PowerBI, Power Automate, MS Suite application, etc.)
Translate business requirements and assist IT with the development of technical specifications.
Develop solutions based on data analysis to increase business efficiency.
Lead or participate in internal and external project workgroup(s) and presentations.
Conduct User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc.
Prepare materials for internal and external audit activities; review audit findings/reports for accuracy and completeness.
If appropriate, formulate rebuttal and/or corrective action steps.
May coach/mentor less experienced staff, assist in on-boarding of new staff and/or distribute and follow-up on work assignments.
Perform other relevant tasks as assigned by management.

High School Diploma/GED required
Bachelor degree preferred or relevant experience in lieu of degree
Minimum of seven (7) years' experience in an operational role, or analytical role
Knowledge of Healthcare industry required
Knowledge of Project Management methodologies
May require knowledge of Horizon Blue Cross Blue Shields products and services
May require working knowledge of division operating plan and Horizon operating model

Business Analyst III

Key skills