Senior Business Analyst

Role Overview

• Partner with stakeholders to understand business needs, gather requirements, and translate them into actionable insights.
• Analyze and map processes across operations to identify inefficiencies and propose improvement opportunities.
• Support the design of agentic workflows that combine automation and human oversight.
• Collaborate with technology and operational teams to implement solutions that improve efficiency and quality.
• Support change management and adoption of new technologies within human-in-the-loop processes.
• The critical success measures of this role will be demonstrated in three areas: Enabling end-to-end process mapping and agentic workflow support to improve operational performance.
• Applying AI and automation to enhance speed, quality, and scalability across key workflows.
• Supporting operational readiness by helping teams build the skills and human-in-the-loop capabilities required to sustain new processes.

Requirements

• Bachelor’s degree in a related field such as Business, Technology, or Operations.
• Two to five years of experience in business analysis, process improvement, or digital transformation.
• Experience or knowledge in legal, content, or operational environments is preferred, with the ability to apply business analysis skills in structured or regulated contexts.
• Hands-on experience supporting process redesign and automation using AI, low-code, or workflow tools.
• Strong analytical and problem-solving skills with the ability to interpret data and propose practical solutions.
• Understanding of agentic and AI-enabled systems and interest in AI-driven transformation.
• Use AI tools to support analysis, documentation, and ideation, improving speed and accuracy in deliverables.
• Experiment with AI features to explore opportunities for workflow improvements.
• Familiarity with Lean or Six Sigma methods for process improvement.
• Clear communicator with strong collaboration and organizational skills.
• Proven adaptability and eagerness to learn new technologies.
• Commitment to responsible and ethical AI use in operational contexts.

Benefits

• Ability to travel as required (up to 10-20%), including domestic and international locations.