Partner with stakeholders to understand business needs, gather requirements, and translate them into actionable insights.
Analyze and map processes across operations to identify inefficiencies and propose improvement opportunities.
Support the design of agentic workflows that combine automation and human oversight.
Collaborate with technology and operational teams to implement solutions that improve efficiency and quality.
Support change management and adoption of new technologies within human-in-the-loop processes.
The critical success measures of this role will be demonstrated in three areas: Enabling end-to-end process mapping and agentic workflow support to improve operational performance.
Applying AI and automation to enhance speed, quality, and scalability across key workflows.
Supporting operational readiness by helping teams build the skills and human-in-the-loop capabilities required to sustain new processes.
Requirements
Bachelor’s degree in a related field such as Business, Technology, or Operations.
Two to five years of experience in business analysis, process improvement, or digital transformation.
Experience or knowledge in legal, content, or operational environments is preferred, with the ability to apply business analysis skills in structured or regulated contexts.
Hands-on experience supporting process redesign and automation using AI, low-code, or workflow tools.
Strong analytical and problem-solving skills with the ability to interpret data and propose practical solutions.
Understanding of agentic and AI-enabled systems and interest in AI-driven transformation.
Use AI tools to support analysis, documentation, and ideation, improving speed and accuracy in deliverables.
Experiment with AI features to explore opportunities for workflow improvements.
Familiarity with Lean or Six Sigma methods for process improvement.
Clear communicator with strong collaboration and organizational skills.
Proven adaptability and eagerness to learn new technologies.
Commitment to responsible and ethical AI use in operational contexts.
Benefits
Ability to travel as required (up to 10-20%), including domestic and international locations.