Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
Design packaging & subscription experiences that elevate brand perception and retention
Build and lead a high-performance team with full ownership of results

7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
3+ years leading teams in complex, multi-market operations with full ownership of results
Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
Proven track record of improving operational KPIs such as: On-time delivery, Backorders & partial orders, Shipping costs & efficiency, Customer experience metrics (NPS, detractors)
Advanced skills in data analysis and process optimization: Excel / Google Sheets (formulas, pivot tables, data analysis)
Ability to turn data into decisions and scalable processes
Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
Strong understanding of last-mile delivery, carrier management, and international shipping operations
English: Intermediate to Advanced (written and spoken)

Senior Manager – Order Management and Shipping Experience

Key skills