Head of Operations – E-Mobility

Role Overview

• Lead and manage operations and maintenance activities for the charging infrastructure network across Germany and Austria, ensuring high availability, reliability, and operational excellence
• Monitor the performance, uptime, and utilisation of installed charging locations, tracking key operational and commercial KPIs
• Provide technical support to maximise charging station uptime, ensuring the rapid identification and resolution of operational issues
• Debug systems and perform remote diagnostics on field failures, implementing anomaly management procedures in line with agreed contractual SLAs
• Coordinate root cause analysis, service, repair, and maintenance activities, acting remotely or engaging contractors for on-site interventions when required
• Plan, coordinate, and supervise scheduled and corrective maintenance activities, ensuring timely execution and high-quality outcomes
• Order, manage, and track spare parts and technical components in coordination with external suppliers and service partners
• Ensure effective incident management and escalation processes for operational issues affecting network performance
• Analyse charging data, uptime, and utilisation metrics to identify performance gaps and underperforming locations
• Develop and implement initiatives to increase charger utilisation and customer adoption, working closely with commercial, marketing, and product teams
• Identify and drive expansion opportunities at existing sites, including the installation of additional chargers or power upgrades
• Improve site performance and customer experience through measures such as enhanced accessibility, signage, and operational processes
• Serve as the primary operational interface for site hosts, service providers, and maintenance partners
• Manage relationships with external contractors and service partners, ensuring service quality and compliance with contractual SLAs
• Coordinate closely with engineering, product, and central operations teams to investigate new issues and implement corrective actions
• Ensure clear reporting, documentation, and communication regarding network performance and operational improvements
• Act as Verantwortliche Elektrofachkraft (VEFK) for Germany and Austria in accordance with DIN VDE 1000-10, ensuring the safe operation of all electrical installations within the charging network
• Ensure compliance with relevant electrical safety regulations and standards, including VDE standards, DGUV regulations, and applicable national legislation
• Define and oversee electrical safety procedures, inspection routines, and maintenance processes for the charging infrastructure
• Supervise electrical work carried out by external contractors, ensuring that only qualified personnel perform electrical activities
• Maintain and monitor technical documentation, inspection records, and safety compliance documentation for all electrical installations
• Support incident investigations and corrective actions to ensure continuous electrical safety and operational reliability
• Support the development and continuous improvement of operational processes, documentation, and diagnostic knowledge for standard service activities
• Contribute to the optimisation of monitoring systems, operational workflows, and maintenance procedures
• Ensure effective knowledge sharing and coordination with central operations and engineering teams
• Provide on-call availability for second-level technical support and oversee escalation management for critical incidents affecting the network

Requirements

• Degree in Electrical Engineering
• Relevant professional experience in operations, field service, or technical maintenance, ideally within e-mobility, energy infrastructure, or similar industries
• Strong knowledge of medium-voltage (MV) and low-voltage (LV) electrical systems, as well as key HSE topics related to maintenance activities
• Ability to read and interpret electrical diagrams and site electrical plans within MV/LV infrastructure environments
• Experience managing external service providers, contractors, and technical partners
• Willingness to travel regularly within Germany and Austria, sometimes at short notice, with a proactive and solution-oriented mindset; a valid driver’s licence is required
• Availability for off-hours calls and operational assignments when required
• Strong communication and collaboration skills, particularly when working with external partners and cross-functional teams
• Fluency in German and English (written and spoken); Italian is an advantage
• Strong self-management and organisational skills, including documentation and reporting
• Proven ability to manage multiple operational priorities simultaneously in a fast-paced environment
• Familiarity with IT systems, telecom infrastructure, remote monitoring platforms, or e-mobility technologies is highly valued
• Proficiency in presentations, reporting, and Microsoft Office tools

Benefits

• Enjoy a competitive market salary and a company car, also available for private use