Lead and manage operations and maintenance activities for the charging infrastructure network across Germany and Austria, ensuring high availability, reliability, and operational excellence
Monitor the performance, uptime, and utilisation of installed charging locations, tracking key operational and commercial KPIs
Provide technical support to maximise charging station uptime, ensuring the rapid identification and resolution of operational issues
Debug systems and perform remote diagnostics on field failures, implementing anomaly management procedures in line with agreed contractual SLAs
Coordinate root cause analysis, service, repair, and maintenance activities, acting remotely or engaging contractors for on-site interventions when required
Plan, coordinate, and supervise scheduled and corrective maintenance activities, ensuring timely execution and high-quality outcomes
Order, manage, and track spare parts and technical components in coordination with external suppliers and service partners
Ensure effective incident management and escalation processes for operational issues affecting network performance
Analyse charging data, uptime, and utilisation metrics to identify performance gaps and underperforming locations
Develop and implement initiatives to increase charger utilisation and customer adoption, working closely with commercial, marketing, and product teams
Identify and drive expansion opportunities at existing sites, including the installation of additional chargers or power upgrades
Improve site performance and customer experience through measures such as enhanced accessibility, signage, and operational processes
Serve as the primary operational interface for site hosts, service providers, and maintenance partners
Manage relationships with external contractors and service partners, ensuring service quality and compliance with contractual SLAs
Coordinate closely with engineering, product, and central operations teams to investigate new issues and implement corrective actions
Ensure clear reporting, documentation, and communication regarding network performance and operational improvements
Act as Verantwortliche Elektrofachkraft (VEFK) for Germany and Austria in accordance with DIN VDE 1000-10, ensuring the safe operation of all electrical installations within the charging network
Ensure compliance with relevant electrical safety regulations and standards, including VDE standards, DGUV regulations, and applicable national legislation
Define and oversee electrical safety procedures, inspection routines, and maintenance processes for the charging infrastructure
Supervise electrical work carried out by external contractors, ensuring that only qualified personnel perform electrical activities
Maintain and monitor technical documentation, inspection records, and safety compliance documentation for all electrical installations
Support incident investigations and corrective actions to ensure continuous electrical safety and operational reliability
Support the development and continuous improvement of operational processes, documentation, and diagnostic knowledge for standard service activities
Contribute to the optimisation of monitoring systems, operational workflows, and maintenance procedures
Ensure effective knowledge sharing and coordination with central operations and engineering teams
Provide on-call availability for second-level technical support and oversee escalation management for critical incidents affecting the network
Requirements
Degree in Electrical Engineering
Relevant professional experience in operations, field service, or technical maintenance, ideally within e-mobility, energy infrastructure, or similar industries
Strong knowledge of medium-voltage (MV) and low-voltage (LV) electrical systems, as well as key HSE topics related to maintenance activities
Ability to read and interpret electrical diagrams and site electrical plans within MV/LV infrastructure environments
Experience managing external service providers, contractors, and technical partners
Willingness to travel regularly within Germany and Austria, sometimes at short notice, with a proactive and solution-oriented mindset; a valid driver’s licence is required
Availability for off-hours calls and operational assignments when required
Strong communication and collaboration skills, particularly when working with external partners and cross-functional teams
Fluency in German and English (written and spoken); Italian is an advantage
Strong self-management and organisational skills, including documentation and reporting
Proven ability to manage multiple operational priorities simultaneously in a fast-paced environment
Familiarity with IT systems, telecom infrastructure, remote monitoring platforms, or e-mobility technologies is highly valued
Proficiency in presentations, reporting, and Microsoft Office tools
Benefits
Enjoy a competitive market salary and a company car, also available for private use
Head of Operations – E-Mobility at Eni Energies et Services | JobVerse