Provide telephone support to the company’s cooperative members, analyze and handle tickets via ITSM tools, and deliver technical support for the company’s systems.
Log and manage tickets, addressing both Level 1 and Level 2 requests.
Provide support for operating systems and software installation, Microsoft Office 365, printers and peripherals, as well as maintenance of desktops and laptops.
Perform directory mapping (network drives), reset/unlock logins, configure user profiles, install VPN, configure IP settings, and support the company’s systems.
Monitor, respond to, and update tickets in the queue to prevent backlogs that could compromise the project SLA, and minimize the number of outstanding tickets.
Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Must reside in Curitiba, PR (Paraná, Brazil).
General IT knowledge (software and hardware), experience with service desk tools, operating systems, and Microsoft Office suite.
Experience providing user support.
Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
Preferred: Higher education degree in a Technology-related field.

Meal and/or grocery allowance for food and grocery purchases
Medical and dental assistance for you and your family
Pharmacy partnerships for discounts on medications
Childcare allowance according to company policy
Gym partnerships to encourage physical activity
Partnership with SESC for a variety of cultural and leisure programs
Partnerships to support language studies, technology training and online course platforms
Payroll-deductible loans with attractive rates plus a financial education program
Corporate University and learning paths with content on technology, soft skills, market trends and more
Employee referral program with potential rewards and bonuses
Group life insurance

Level 1 Support Technician – Junior

Key skills