Lead and develop a team of site and service professionals
Set annual goals and objectives
Own and redesign the end-to-end North America onboarding and off-boarding lifecycle
Own financial accountability for the function
Elevate the on-site IT experience
Strengthen CMDB integrity and asset lifecycle governance
Drive service metrics, dashboards, and operational reporting
Lead strategic stakeholder management
Develop vendor strategy and standards
Partner with global peers to align operating models

10+ years of progressive experience in Enterprise IT / Digital Workplace Services
10+ years of people leadership experience
Experience leading distributed, multi-site operations (10+ remote sites)
Direct financial accountability for a $10M+ annual operating budget
Proven experience managing strategic vendors and outsourcing partners
Demonstrated ability to present to and influence VP/CIO-level stakeholders
Strong working knowledge of ITIL-based service delivery models

Senior Manager, Digital Workspace Services

Key skills