Own the client relationship post-implementation, maintaining regular executive-level engagement.
Develop and maintain strong working relationships with the operations teams.
Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews.
Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations.
Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership.
Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans.
Collaborate with leadership on client-specific action plans and renewal strategies.
Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams.
Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

5+ years of experience in client management, customer success, or retention-focused roles within a commercial and corporate service-based or B2B organization.
Strong business acumen with the ability to understand operational performance, financial metrics, and contract structures.
Excellent written and verbal communication skills; capable of influencing at multiple levels within both client and internal organizations.
Proficient in Microsoft D365 or similar CRM/account management tools.
Data Intelligence – leveraging data for business and operational insights.
Strong problem-solving and follow-through skills, with a bias toward proactive engagement.
Industry knowledge of commercial cleaning, facility management, or related service lines is a must.
Bachelor’s degree preferred; equivalent experience considered.

Health Benefits Package
Ancillary benefits—Life insurance, Long Term Disability, FSA and Dependent Spending care
401K
Opportunity for growth

Client Partner – Commercial, Corporate

Key skills