On-Site Customer Service Representative

Role Overview

• Assists incoming callers with the process of submitting a request for medical records
• Provide status updates regarding requests
• Route calls internally to different hospital departments as needed
• Responsible for Opening and Scanning Incoming Mail
• Other duties as assigned

Requirements

• 1 year prior experience in a medical records department or like setting preferred
• Minimum of 6 months prior inbound call center experience required
• Strong technical/computer skills
• General working knowledge of Microsoft Word & Excel
• Great communication skills
• Must be able to multi-task
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Understanding of HIPAA Privacy laws and compliance standards
• Bilingual, with fluency in both English and Spanish preferred, but not required